Review

The Review page lists things that need a person's judgement. Nothing on it changes anyone's trips or rewards by itself. Program staff only.

Drives recorded twice

Two real phones in one car record slightly different paths: each GPS wanders a few meters on its own, and the two phones' clocks never tick together. A shared trip appears here when its two recordings sit on top of each other, are one path shifted by a fixed amount, or carry the same timestamps point for point. That's what one drive uploaded twice looks like. Ask both participants before acting; if it was copied, Exclude this trip takes it out of every figure and reward, and both see your reason in the app.

Pairs that are never apart

Verification proves two enrolled phones were in one vehicle; it can't see who holds them. One person carrying two enrolled phones would look like a carpool. What gives it away is that the two phones are never apart: real partners have days off at different times, drive alone sometimes, and travel separately at weekends.

A pair appears here when, over the last 60 days, at least 12 of their drives were shared and 97% or more of the busier phone's drives were with the other. That also describes a couple, or a rider who always goes with the same driver, which is a perfectly good carpool. So:

Each pair also shows how often the two phones started recording within 5 seconds of each other and uploaded from one address within a minute. Partners' phones usually start a minute apart (one stays in a bag, one person gets in later) and upload from two homes; two phones in one pocket start and upload together. The score weighs all three.

  1. Check whether both names are real staff at their employer (the employer contact can confirm).
  2. If they are, nothing needs doing.
  3. If not, Hold one or both while you ask: their rewards pause and they see your reason in the app. Release them if it checks out, or Disqualify from the Participants page if it doesn't. Disqualifying takes their trips out of every figure and reward from the date you choose.

Busy days

A participant with more than two shared trips in one day. A shuttle driver or a split shift does this; so do repeated drives made for the reward.

Enrolment

An employer with more participants than its headcount, or ten or more joins on its code in one day. A launch event looks like the second. A join code posted somewhere public looks like both: Employers → Replace code stops new joins on the old code and leaves everyone already enrolled in place.

What staff have done

Every hold, release, disqualification, excluded trip and issued reward is listed at the bottom of the page with who did it, when and why, so a decision can be explained later.